Returns & Exchanges

At Watson's Greenhouse, we want your home and garden to flourish; if you are not completely satisfied with your purchase, you may return items within 30 days for a full refund or exchange. Please note that live plants must be returned in their original condition to ensure their health and viability.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original packaging and that live plants have been maintained according to our care instructions provided at purchase.

• 2.
  Prepare Documentation

  Locate your original sales receipt or order confirmation email to facilitate a smooth verification process at our service desk.

• 3.
  Return to Store

  Bring your items to our customer service counter during regular business hours where our horticultural experts will inspect the goods.

• 4.
  Receive Refund

  Once approved, your refund will be processed immediately to your original payment method or issued as store credit for future garden projects.