Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use custom-engineered, recyclable packaging that secures the plant's pot and protects the foliage. Every plant is inspected for health before being shipped via climate-controlled logistics to minimize stress.
What is your return policy for live plants?
We offer a 30-day '30-Day Guarantee.' If your plant arrives damaged or dies within the first 30 days, simply send us a photo and we will provide a replacement or a full refund.
Do your pots come with drainage holes?
Most of our decorative ceramic pots are designed with drainage holes and matching saucers. For those that do not, we specify 'cachepot' in the description, which is intended to hold a plastic nursery liner.
Can I track my order once it has shipped?
Yes, as soon as your order leaves Watson's Greenhouse, you will receive an email with a tracking number and a link to monitor your plant's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you provide care instructions for new plant parents?
Absolutely. Every plant comes with a physical care card detailing its specific light, water, and humidity requirements to help it thrive in your home environment.